FAQ

Questions about deposits, bonuses and VIP at 77abc

Whether you are starting out at 77abc and want to know how to deposit, understand bonus terms, receive VIP cashback, or play safely — the most frequently asked questions on each topic are laid out on this page. Go to the right section to find your question.

Category 1

Deposits

Find answers here on which method to use when sending money to 77abc, what the minimum deposit is, and what to do if a deposit is not credited.

At 77abc, you can currently deposit using five methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, any Bangladeshi bank can be used, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Mobile banking methods are the fastest — funds typically reach your 77abc casino account within a few minutes.

The minimum deposit at 77abc is ৳500 for all methods. This applies to any section — slot games, live casino, or sports betting. You can deposit more than the minimum amount as you wish. The minimum withdrawal amount is ৳1,000.

Log in to your 77abc account, go to the "Deposit" option, and select bKash. Send the payment from your bKash app to the merchant number provided, then submit the transaction ID. Once the payment is verified, the amount is usually added to your gaming balance within a few minutes. If you have any issues, contact live chat.

Occasionally, mobile banking or bank transfers may take a little longer to credit due to server delays. If your balance has not arrived after waiting 15–20 minutes, contact 77abc's 24/7 live chat with your transaction ID and amount. The support team will verify and resolve the matter promptly.

77abc does not charge any separate processing fee on deposits. However, check the terms of your mobile banking service or bank to confirm whether they apply any charges of their own. You can find the full payment policy on the Terms and Conditions page.

Yes, both Nagad and Upay are accepted for deposits and withdrawals at 77abc. Rocket can also be used. For withdrawals, funds generally reach your mobile banking account within 30 minutes to 3 hours. The minimum amount for each withdrawal is ৳1,000.
Category 2

Responsible Gaming

What tools 77abc provides for safe and responsible play, what the age requirement is, and how to take a break when needed — all explained here.

To take part in any activity at 77abc — whether casino games or sports betting — users must be at least 21 years old (21+). Identity documents may be requested during registration for age verification. Opening an account or playing by anyone under age is strictly prohibited.

Some common signs: continuing to play after repeated losses, placing bets to try to recover lost money, neglecting family or financial responsibilities because of gaming, and being unable to control your play. If you notice these signs in yourself, please contact 77abc support or visit the Responsible Gaming page for help.

Yes, at 77abc you can set your own deposit limit — on a daily, weekly, or monthly basis. This feature can be activated from your account settings. Reducing a limit takes effect immediately; increasing a limit may be subject to a cooling-off period. Using this tool is a sensible way to stay in control of your spending.

If you want a break for a while, you can temporarily close your account for a set period using the cooling-off option. For a longer-term or permanent self-exclusion, send a request to 77abc via live chat or email support. During this period, no deposits or betting will be possible on the account.

77abc believes gaming is for entertainment, not a solution to stress or financial problems. For this reason, deposit limits, self-exclusion, and reality check tools are kept active on the site. If unusual activity is noticed on an account, the support team may reach out proactively. Read the Responsible Gaming page for more details.
Category 3

VIP Programme

The five tiers of the 77abc VIP programme, weekly cashback, and what you need to do to move up — all questions answered here.

The 77abc VIP programme has five tiers in total — Bronze, Silver, Gold, Platinum and Diamond. Each tier has a different weekly cashback rate, and the higher the tier, the greater the benefits. Starting from Bronze, you can move up through regular play.

Maximum weekly cashback rate per level: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, Diamond — up to 0.8%. Cashback is calculated on the week's net loss — for example, if a Gold member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.5% = ৳100 cashback.

Tier progression in the 77abc VIP programme is based on regular and active play. The more consistently you play, the sooner you can qualify for the next tier. The specific criteria can be found in your account settings or on the VIP page. Diamond tier members receive the highest level of benefits.

Weekly cashback is calculated on that week's net loss — that is, total amount lost minus total amount won. Example: if a Gold member's net loss for the week is ৳20,000, cashback = ৳20,000 × 0.5% = ৳100 (the maximum for this level). Cashback is added to the account automatically each week.

Yes, in addition to weekly cashback, higher-tier VIP members receive priority support, special promotions, and personalised offers. The 77abc VIP programme is designed to reward players who are regular and long-term. Visit the VIP page for full details on benefits.

If you remain inactive for an extended period or your activity drops significantly, your VIP tier may be reviewed. Staying regularly active is important to maintain your tier at 77abc. A notification is usually sent to your account if any change occurs. Contact the support team for full details on the conditions.
Category 4

Bonus Terms & Conditions

This section covers all questions about claiming the welcome bonus, completing wagering, which games count, and the bonus expiry period.

Open a new account at 77abc and get a 100% bonus on your first deposit, up to ৳20,000. Example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000 — with a wagering requirement of ৳1,000 × 25 = ৳25,000. To claim the bonus, 77abc Login and make sure the bonus option is enabled when making your first deposit.

The wagering requirement means you must place a set amount in bets before you can withdraw bonus funds. For the 77abc welcome bonus, the wagering requirement is 25 times the bonus amount. Example: if the bonus is ৳1,000, total bets required = ৳1,000 × 25 = ৳25,000. Each bet placed is automatically deducted from the remaining wagering requirement.

Slot games generally contribute 100% toward wagering. Live casino, card games, and sports betting may count at different rates — some games may not count at all. Check the 77abc bonus terms page or contact live chat support for the specific list.

No, the 77abc welcome bonus can be claimed only once per account — on the first deposit only. Claiming it more than once from the same account is against the rules. However, the same player can take part in regular promotions such as the weekly reload, Friday live bonus, or cricket season offers.

Yes, every bonus at 77abc has a set time limit. If the wagering requirement is not completed within the given period, the bonus balance may be cancelled. The exact number of days a bonus remains valid after activation is stated in the terms. So read the terms carefully before claiming a bonus.

Weekly 77abc Reload Festival: deposit ৳500 or more any week and get a 50% bonus, up to ৳10,000 — wagering 20x (example: bonus ৳1,000 → wagering ৳20,000). 77abc Friday Live Bonus: deposit at the live casino every Friday and get a 30% bonus, up to ৳8,000 — wagering 18x (example: bonus ৳600 → wagering ৳10,800).

Still have questions? Talk to us directly

If you can't find the answer on this FAQ page or need more detail, the 77abc support team is available in Bengali and English 7 days a week, 24 hours a day. Help is available for account issues, payments, bonuses, and any technical problems.

Live Chat

Log in to the site and click the chat icon — get support instantly, at any time of day.

Email Support

For detailed queries, write to us at [email protected] — you'll receive a reply within 24 hours.