77abc Privacy Policy

1. Introduction and Scope

77abc is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what information we collect from you while you use our website, mobile application, and related services (collectively the "Platform"), how that information is used, and how it is kept secure.

This policy applies to every person who accesses the 77abc platform or opens an account. Our Terms and Conditions and this privacy policy complement each other — both should be read together. Our services are for persons aged 21 and above only.

By accessing or continuing to use our platform, you are considered to have consented to the collection and processing of information described in this policy. If you have any objection, please stop using the platform and contact us.

2. Information We Collect

77abc collects only the information necessary to provide services, manage accounts, and ensure security. Information is collected in two main ways: directly from you and through automated technical methods.

2.1 Information You Provide Directly

• Name, date of birth, and national ID or passport details (for identity verification)
• Mobile number and email address (for communication and OTP verification)
• Payment information — bKash, Nagad, Rocket, or Upay number or bank account details
• Deposit and withdrawal transaction history
• Your preferred language and communication settings
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of platform access, duration of use, and navigation patterns
• Session information collected through cookies and similar tracking technologies
• Gaming activity — history of bets, slots, or live casino sessions

3. Purpose of Using Information

Information collected from you is used for the following purposes:

• Account management: Registration, login verification, and maintaining account security.
• Identity verification: Completing the verification process needed to prevent fraud and confirm age.
• Transaction processing: Completing deposits and withdrawals and keeping transaction records.
• Bonuses and promotions: Correctly applying eligible bonus offers — such as welcome bonuses or weekly re-deposit offers — to your account.
• Customer support: Resolving your issues when you get in touch via live chat or email.
• Security monitoring: Detecting unauthorised access, fraud, or suspicious activity.
• Responsible gaming: Monitoring your gaming behaviour and arranging support where needed — as part of our Responsible Gaming policy.
• Platform improvement: Analysing usage patterns to improve the quality of our services.
• Legal compliance: Keeping records required under applicable laws and regulations.

4. Cookies and Similar Technologies

77abc uses cookies and similar technologies on the platform. Cookies are small data files stored in your browser that help the platform remember your identity and preferences.

4.1 Types of Cookies We Use

• Essential cookies: Required to keep login sessions active and maintain core functionality. These cannot be declined.
• Functionality cookies: Remember your language preference and personal settings.
• Analytical cookies: Collect statistics about platform usage — this information remains anonymous.
• Security cookies: Used to detect suspicious activity and harmful requests.

You can manage non-essential cookies through your browser settings. However, disabling some cookies may mean you cannot access all features of the platform.

5. Sharing Information with Third Parties

77abc never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and related banking services — only the information necessary to complete transactions.
• Technology partners: Hosting, cybersecurity, and gaming software providers — who operate under strict confidentiality agreements.
• Legal obligations: To meet legal requirements in the case of a court order or a legitimate request from a government authority.
• Fraud prevention: A limited amount of information with specialised service providers to detect fraudulent activity.

Before sharing information with any third party, we ensure they follow appropriate security measures and will use the information only for the specified purpose.

6. Data Security Measures

Protecting your information is our highest priority. 77abc applies the following technical and administrative measures:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, so third parties cannot read the information.
• Two-factor verification (OTP): Identity is verified by sending an OTP to your mobile during login and transactions.
• Restricted access: Only authorised staff can access user information, and only to the extent required for their specific role.
• Regular security audits: Internal and external security reviews are conducted regularly to identify system vulnerabilities.
• Firewall and intrusion detection: Unauthorised access attempts are automatically detected and blocked.
• Data backups: Regular secure backups are maintained to prevent data loss.

If a security breach occurs or suspicious activity is detected on your account, we will notify you promptly and take the necessary steps.

7. Data Retention Period

77abc retains your information only for as long as necessary. In general:

• Active account information — retained for the full period the account remains active.
• Transaction records — retained for a specified period as required by law.
• Even after an account is closed, some information may be kept for a set period for legal, security, or dispute resolution purposes.
• Marketing communication data — deleted promptly once you withdraw your consent.

Once the set period has ended, information is securely deleted or anonymised so that your identity can no longer be identified.

8. Your Rights Regarding Your Information

You have the following rights regarding your personal information, and 77abc fully respects them:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond within a reasonable time after receiving the request.

8.2 Right of Rectification

If any of your information is incorrect, you may have it corrected. Some information can be updated directly in your account settings; contact the support team to update other information.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent to receive marketing communications at any time and stop receiving such messages.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact us directly first. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

9. Protection of Minors' Information

77abc's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of account registration, and if we have reason to believe a user is a minor, that account is immediately suspended and the related information is deleted.

A request to parents — if a minor member of your family has accidentally opened an account, please inform our support team immediately. We will act quickly. To learn more about responsible gaming, see our Responsible Gaming Guidelines.

10. Changes to This Policy

77abc may update this privacy policy from time to time. For any significant change, we will post a clear notice on the platform and update the "Last updated" date at the top of the document.

Continuing to use the platform after a change means you agree to the updated policy. It is therefore advisable to check this page regularly. If you have questions about any change, please contact our support team.

11. External Links and Third-Party Services

The 77abc platform may contain links to third-party gaming software or payment services. These third parties have their own privacy policies, and 77abc is not responsible for how your information is handled on their platforms.

We recommend reading a third party's privacy policy before using any of their services.

12. Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us. You can find more information about us on our About 77abc page. Our support team is available seven days a week, twenty-four hours a day in Bengali and English.